FAQ

Return & Refund Policy

At Chinling Eco-Insect Pte Ltd, we are committed to providing high-quality live insects and organic products.

1. Live Insects (Mealworms, Superworms, Crickets, etc.)

Due to the nature of live products:

• All sales are final

• No returns or refunds are accepted for live insects

• In the event of DOA (Dead on Arrival):

  • Customers must provide photo/video proof within 2 hours of delivery

  • Verified cases may be eligible for partial refund or replacement

2. Fertilizer (Mealworm Frass)

• Returns are accepted within 7 days of delivery

• Item must be unused and in original packaging

• Customers are responsible for return shipping costs

3. Non-Returnable Items

• Opened or used products

• Improperly handled live insects

• Products damaged after delivery

4. Refund Processing

• Approved refunds will be processed within 5–10 business days

• Refund will be issued via original payment method (PayNow / Credit Card)

5. Contact

For any issues, please contact:
Email: hello@chinlingeco.com.sg
 WhatsApp:8067 9875

By purchasing from our store, you agree to this policy.